The Latvian airline Air Baltic has been handling its own passengers at Riga Airport for around a year. Previously, you relied on a service provider. The company is satisfied with the decision to carry out the work on its own.
The new ground handling model has improved operational performance at the airline’s home airport, increasing both competitiveness and passenger satisfaction, Air Baltic said in a press release.
“The recovery from the world’s worst aviation crisis, triggered by the pandemic, has given us the opportunity to overhaul our products and services – to focus more productively on communicating core brand values. A successful example of this is taking over the main ground handling processes in Riga, with an average of 90 daily flight movements,” says Laura Vecvanaga-Puķīte, Senior Vice President Ground Operations and Customer Care.
Air Baltic satisfied with self-handling in Riga appeared first on Aviation.Direct.
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